Inside Sales Representative
Location: Charlotte, NC
Exempt/Non-Exempt: Exempt
Benefits: Yes, + commission
Employment Type: Full Time
Department: Construction
Description: Carolina CAT, headquartered in Charlotte, NC, is the Caterpillar dealership serving the construction needs of western North Carolina. In addition to offering a full line of Caterpillar construction, forestry and paving products, we also offer a complete line of material handling equipment, engineered systems, truck engines and electrical power generation systems.
With the continued growth of our organization, we are looking for an Inside Sales Representative. This position is responsible to generate product support sales revenue through non-assigned customer accounts. Contact will be made through both direct and indirect channels. This role will work directly with the Parts, Service Departments, and Marketing to grow existing customer accounts, facilitate lead generation, establish sales relationships with prospects, and qualify leads generated through telemarketing and other indirect channels.
ESSENTIAL DUTIES RESPONSIBILITIES:
—- Update and qualify accounts employing a disciplined telephone campaign.
—- Maintain an active call cycle with consideration for a diverse customer base.
—- Maintain accurate customer account information and equipment population within a corporate CRM system.
—- Promote dealer services including – but not limited to – construction equipment, parts and service.
—- Develop equipment/parts/service leads for other sales representatives.
—- Build customer satisfaction through meeting customer needs via a needs analysis process.
—- Establish customer relationships as a single point of contact.
—- Respond to needs of walk-in customers.
—- Close sales.
—- Achieve personal development through goal setting and establishing objectives.
—- Facilitate and manage P/S merchandizing program claims to Caterpillar.
—- Additional duties may be assigned.
SKILL SET REQUIRED:
—- Customer First Attitude
—- Inbound/outbound telephone experience preferred.
—- Employ knowledge of Microsoft Word/Excel, processing software, contact management systems.
—- Ability to assess customer needs and evaluate customer satisfaction.
—- Maintain product knowledge of Caterpillar, Carolina CAT and competitive products/services.
—- Ability to quickly provide creative and effective customer solutions to address customer problems, wants and needs.
—- Self-Starter and Able to Work with Minimal Supervision
—- Proven Track Record that Demonstrates Ability to Consistently Achieve and Exceed Goals Strong Work Ethic and Can-Do Attitude
—- Works within and promotes corporate vision, mission and values of the organization.
Carolina CAT is an Equal Opportunity Employer
experience:
See Job Description.
jobcode: JDGNCw0C80Gih
position type: Full Time
date posted: 4/15/2012
jobnumber: 45760210
sourceid: 101
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Article source: http://www.gojobs.com/seeker/jobdetail.asp?JobNum=45760210&JBID=39
